I spent some time in a mall yesterday. It was a bit of an overwhelming experience. At first glance, malls in Canada really are not so different from malls in Brazil. The first thing I noticed, though, was how empty the mall was here. It doesn't matter what time of day it is, the mall will always be packed in Brazil. Always. It was also so QUIET! There was music playing in the background and some muted conversation, but there was no samba blaring through the speakers, no one was yelling into a cell phone, or even speaking loudly with their friends. In Brazil, no one goes to the mall by themselves. Here, I would say the majority of people appeared to be by themselves (including myself).
What really got me, though, was how extremely (dare I say ridiculously) POLITE Canadians are! Some kid on a cell phone wandered within about a meter of me (didn't even touch me), and he got so flustered and apologized profusely. I stopped for a coffee, and was thanked for various things (like placing an order, receiving my coffee, moving out of someone's way) seven times. SEVEN! When I walked into a store, I was promptly offered assistance. When I (politely, with a thank you and a smile) refused, the sales person would smile, thank me, and back off. I even made small talk with the next customer in line in the food court!
I don't mean to say that Brazilians are rude, because I really don't think they are. There are, however, significant differences in what is culturally expected in terms of etiquette. Please and thank you are words rarely used in Brazil. It is unnecessary to utter these words when your request is part of someone's job description or responsibility. It took me a while to figure this out. I was always mildly put off when, for example, we would pay our employees and not receive thanks, or when someone we were hosting would ask for something and not say please or thank you. But those things were expected of me. I didn't go out of my way, or do anything earth shattering. Why should they?
I guess what I'm saying is that Canadians should be proud of how polite they are. But be aware, to others, you might sound a little silly for how often you say 'please', 'thank you', 'you're welcome' and 'I'm sorry'!
So if you apologize because someone else stepping on your toe and they give you a strange look, just say, "I'm sorry, I'm Canadian!"
So if you apologize because someone else stepping on your toe and they give you a strange look, just say, "I'm sorry, I'm Canadian!"